Support

Our customer support team is dedicated to supporting day to day requests and questions.

This customer support team is comprised of experienced individuals who have worked at MRG, and in the mortgage industry, for many years. As a result, they are able to answer both loan specific questions and mortgage lending questions. This team can also assist in answering specific questions about documents or calculations, content, as well as integrate the review of title commitments so as to ensure liens and clear title at closing.

MRG also maintains a cross-departmental team composed of talent from IT, Customer Support, HR and Administration charged with the responsibility for developing and managing protocols designed to meet, and exceed, the most stringent vendor management requirements related to cyber-security, training and the handling of sensitive data in our various client relationships.

Help When You Need It

Toll-free help line access to our full customer support team during normal business hours as well as after hours support are available. Pro-active monitoring of client connections and systems preempts many difficulties before they can become problems.

Customer Support

General1-800-688-7335

MIRACLE Support: 1-888-MIRACLE1 (674-3621) or 1-800-688-7335

FAX214-220-2785

E-mailsupport@midrid.com

Support from our Customer Support team is available Monday through Friday, 8:00 A.M. to 7:00 P.M. Central Standard Time.

Customer Support1-888-MIRACLE1 (674-3621) or 1–800-688-7335

After Hourscjenkins@midrid.com

Office Hours and Location

Mortgage Resources Group, LLC.
office hours are Monday through Friday,
8:00 A.M. to 5:00 P.M. Central Standard Time.

Mortgage Resources Group, LLC.
717 North Harwood, Suite 1600
Dallas, Texas 75201
(214) 220-6300

Staff Contact Information

Sales Management

Kathy Mantych
kmantych@midrid.com
Darci Johnson
djohnson@midrid.com

Information and Technology

Brad McFarling
bradmc@midrid.com
Shane Hill
shill@midrid.com

Customer Service and Support

Christina Jenkins
cjenkins@midrid.com

Our extremely responsive compliance team is available to advise you on a variety of today’s most pressing compliance issues, far surpassing what a typical doc prep provider can deliver.  MRG values the importance of a strong relationship and is passionate about providing you with highly competent compliance experts to deliver timely and accurate responses to all of your compliance concerns.